Juridisk information

Terms and Conditions MMW Jewelry Designs Last updated: 7 May 2026 These Terms and Conditions apply to all purchases made through the MMW Jewelry Designs website. By placing an order on our website, you agree to these Terms and Conditions. 1. General information This website is operated by: MMW Jewelry Designs Orestads Blvd 42B st th 2300 Copenhagen Denmark CVR: 43554697 Email: mmwjewelrydesigns@gmail.com If you have questions about your order or these Terms and Conditions, please contact us at the email address above. 2. Scope and acceptance These Terms and Conditions apply to all contracts between you and MMW Jewelry Designs concerning products ordered through our website. We may update these Terms and Conditions from time to time, and the version accepted at the time of your order will apply to that purchase. If you do not accept these Terms and Conditions, you should not place an order on our website. 3. Products We sell handcrafted jewelry, including small-batch and one-of-a-kind items. Because many products are handmade, minor variations in color, shape, finish, texture, stones, shells, sea glass, or other materials may occur and are not considered defects where they reflect the handmade nature of the product. We do our best to display product descriptions, sizes, and images as accurately as possible, but colors and appearance may vary depending on your device and screen settings. 4. Ordering process You may place an order by selecting products, adding them to your cart, entering your delivery and billing details, selecting shipping and payment methods, and confirming the order at checkout. After placing your order, you will receive an order confirmation email. This email confirms that we have received your order request, but it does not mean the order has been accepted. The contract is concluded only when we dispatch the products and send you a shipping confirmation, or otherwise expressly accept the order. We reserve the right to reject or cancel an order, including where: A product is out of stock. There is an obvious pricing or product description error. Payment cannot be authorized or verified. We suspect fraud, misuse, or unlawful activity. Delivery is not possible to the address provided. 5. Prices and currency All prices shown on our website are listed in the applicable currency and include VAT where required by law, unless otherwise stated. Shipping fees, customs duties, import taxes, and any additional charges are shown separately where applicable. If you order from outside the EU, including the USA, import duties, customs fees, local taxes, and other charges may apply depending on your destination country. These charges are the customer’s responsibility unless otherwise clearly stated at checkout. We reserve the right to correct pricing errors and update prices at any time before an order is accepted. 6. Payment We currently accept payment through Stripe and Danske Bank. Payment may be reserved or authorized at the time of ordering and captured when your order is processed or dispatched, depending on the payment method used. You confirm that the payment information provided is valid and that you are authorized to use the selected payment method. If payment is declined, delayed, reversed, or cannot be completed, we may cancel your order. 7. Delivery We ship using carriers such as PostNord, DHL, DAO, and GLS. Delivery times are estimates only and may vary depending on destination, season, customs handling, and carrier performance. We sell within the EU and to the USA. We do not deliver to PO boxes unless explicitly agreed. The risk of loss or damage to the goods passes to you when the goods are delivered to you or to a person designated by you. If a parcel is returned to us because it was not collected, delivery details were incorrect, or delivery was refused without valid reason, we may charge you the direct costs of return shipping and any additional costs we incur. 8. Right of withdrawal and returns If you are a consumer in the EU, you generally have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you, or a third party indicated by you other than the carrier, receive physical possession of the goods. To exercise your right of withdrawal, you must notify us clearly by email before the deadline. You must then return the goods without undue delay and no later than 14 days after informing us of your decision to withdraw. Unless the return is due to our error, you are responsible for the direct cost of returning the goods. Returned items must be unused beyond what is necessary to inspect them, and should be returned in original packaging where possible. The right of withdrawal may not apply to: Custom-made or personalized items. Sealed items that are not suitable for return for health or hygiene reasons once unsealed, if applicable. Other goods excluded under applicable consumer law. 9. Refunds If you validly withdraw from a purchase, we will refund the purchase price and the standard outbound delivery cost, if required by law, without undue delay and no later than 14 days after we receive the returned goods or proof that the goods have been sent back, whichever is earlier. Refunds will be made using the same payment method used for the original transaction unless otherwise agreed. We are not responsible for refunding customs duties, import charges, or fees paid to authorities or third parties outside the EU unless required by law. 10. Defects, claims, and legal warranty If a product is faulty, damaged on arrival, or otherwise not in conformity with the contract, please contact us as soon as possible and include your order number, a description of the issue, and photos if possible. Under Danish and EU consumer law, consumers are generally entitled to a minimum two-year legal warranty for defects in goods. Depending on the situation, you may be entitled to repair, replacement, price reduction, or a refund. The legal warranty does not cover normal wear and tear, accidental damage, improper use, lack of care, or damage caused by misuse, impact, chemicals, water exposure where not intended, or unauthorized repair attempts. Because jewelry is delicate, customers should follow reasonable care instructions. Natural patina, oxidation, and normal aging of metals and natural materials are not automatically defects. 11. Incorrect items or transit damage If you receive the wrong item or if the product arrives damaged, please contact us promptly. If possible, keep the packaging and take photos before opening or immediately after discovering the issue. Where we are responsible for the error, we will cover reasonable return shipping costs and offer an appropriate remedy such as replacement, repair, price reduction, or refund. 12. Custom, one-of-a-kind, and handmade items Many MMW Jewelry Designs products are made in small batches or as unique pieces. Slight differences from website photography may occur because of the handmade process and the use of natural or reclaimed materials such as sea glass, shells, gemstones, recycled sterling silver, and copper. Where a product is specifically described as one-of-a-kind, the exact item shown is intended to be the item sold, subject to minor photographic variation. For custom or personalized orders, additional terms may apply, including longer production times and reduced or excluded cancellation/return rights where permitted by law. 13. Intellectual property All content on this website, including text, product descriptions, photographs, graphics, logos, brand elements, and designs, is owned by or licensed to MMW Jewelry Designs and is protected by intellectual property law. You may not copy, reproduce, distribute, modify, or commercially use website content without prior written permission. Purchase of a product does not transfer any intellectual property rights in the design beyond ownership of the physical item itself. 14. Website use You agree not to misuse the website, interfere with its operation, attempt unauthorized access, use automated scraping or extraction tools, or use the website for unlawful purposes. We may suspend, restrict, or terminate access to the website where necessary for maintenance, security, or legal reasons. 15. Limitation of liability Nothing in these Terms limits rights that cannot be excluded under applicable law, including mandatory consumer rights. To the extent permitted by law, MMW Jewelry Designs is not liable for indirect or consequential losses, loss of profit, loss of business, or delays caused by circumstances beyond our reasonable control. Our total liability for a claim relating to a product purchased through the website shall not exceed the amount paid for that product, except where a greater liability applies under mandatory law. 16. Force majeure We are not responsible for delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including transport disruption, supply shortages, cyber incidents, labor disputes, natural events, government action, customs delays, or carrier issues. 17. Privacy We process personal data in accordance with our Privacy Policy. Please read our Privacy Policy to understand how we collect, use, and protect your personal data. 18. Complaints and dispute resolution If you have a complaint, please contact us first at mmwjewelrydesigns@gmail.com so we can try to resolve the matter directly. If you are a consumer and we cannot resolve the complaint together, you may be able to submit a complaint to the relevant Danish consumer dispute body. Consumers in the EU may also use the European Commission’s online dispute resolution tools where applicable. The Danish consumer guidance source also notes that online sellers in the EU should clearly provide information about complaints procedures, cooling-off rights, legal warranty, company identity, and contact details. 19. Governing law These Terms and Conditions are governed by Danish law, except where mandatory consumer protection rules in your country of residence provide you with additional rights that cannot be waived.

Privacy Policy MMW Jewelry Designs Last updated: 7 May 2026 MMW Jewelry Designs is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, make a purchase, contact us, or otherwise interact with us. 1. Data controller The data controller responsible for your personal data is: MMW Jewelry Designs Orestads Blvd 42B st th 2300 Copenhagen Denmark CVR: 43554697 Email: mmwjewelrydesigns@gmail.com If you have questions about how we process your personal data, you can contact us at the email above. 2. What personal data we collect We may collect and process the following personal data: Name. Email address. Billing and shipping address. Phone number, if provided. Order details and purchase history. Payment information, processed through our payment providers. Information you provide when you contact us. Information you provide for newsletter sign-up or marketing communications. Technical data such as IP address, browser type, device information, and website usage data. Cookie and analytics data where applicable. 3. How we use your data We use your personal data for the following purposes: To process and deliver your orders. To handle payments and refunds. To communicate with you about your purchase. To provide customer service and respond to inquiries. To send service messages and administrative updates. To improve our website, products, and services. To manage newsletter communication if you have subscribed. To comply with legal obligations, including bookkeeping and tax requirements. To prevent fraud and misuse of our services. 4. Legal basis for processing We process your personal data on the following legal bases under the GDPR: Performance of a contract: when we need your data to process and deliver your order. Legal obligation: when we must keep records for accounting, tax, or consumer law purposes. Legitimate interests: for website security, fraud prevention, and improving our services. Consent: for newsletters, certain cookies, and marketing where required by law. 5. Sharing your data We only share personal data when necessary and only with trusted third parties that help us run our business, such as: Payment providers, including Stripe and Danske Bank. Shipping and delivery partners, including PostNord, DHL, DAO, and GLS. IT, hosting, and website service providers. Email and communication tools. Professional advisors, such as accountants or legal advisers, where necessary. Public authorities if required by law. These providers may process data on our behalf or act as independent data controllers depending on the service and legal context. We require appropriate data protection safeguards in our agreements where relevant. 6. International transfers Because we sell to customers in the EU and the USA and may use international service providers, your personal data may be transferred outside the EU/EEA. When this happens, we take appropriate safeguards to protect your data, such as the European Commission’s Standard Contractual Clauses or other lawful transfer mechanisms. 7. Cookies and tracking Our website may use cookies and similar technologies to: Make the website function properly. Remember your preferences. Understand how visitors use the site. Improve performance and customer experience. Support marketing and analytics where applicable. Where required by law, we will ask for your consent before placing non-essential cookies. You can change your cookie settings through your browser or any cookie banner/settings tool we provide. 8. How long we keep your data We keep your personal data only for as long as necessary for the purposes described in this policy, including to fulfil orders, provide customer service, meet legal obligations, and resolve disputes. Some data may be stored for a longer period if required by accounting or tax laws. Where possible, we delete or anonymize data when it is no longer needed. 9. Security We take reasonable technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. While no system can be completely secure, we work to maintain appropriate safeguards for the data we handle. 10. Your rights Under the GDPR, you have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data in certain cases. Object to certain processing based on legitimate interests. Withdraw consent at any time where processing is based on consent. Request restriction of processing in certain situations. Request data portability where applicable. Lodge a complaint with the Danish Data Protection Agency, Datatilsynet. You also have the right to object to direct marketing at any time. 11. Newsletter and marketing If you sign up for our newsletter or marketing communications, we will use your contact details to send you updates, offers, and news about MMW Jewelry Designs. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly. 12. Children Our website and products are not intended for children under 13, and we do not knowingly collect personal data from children without appropriate legal basis or parental consent where required. 13. Contact us If you want to exercise your rights, withdraw consent, or ask questions about this Privacy Policy, contact us at: MMW Jewelry Designs Orestads Blvd 42B st th 2300 Copenhagen Denmark Email: mmwjewelrydesigns@gmail.com If you believe your rights have been violated, you may also complain to Datatilsynet, the Danish Data Protection Agency.